If it’s our fault, we will refund or exchange 100% of your order; If not, we will charge related fees that have been incurred.
For some reason, if you believe that the product we delivered is defective, please follow these steps:
1.Please send us the high-definition details picture and order number through the mailbox, please describe your problem in the mail, our after-sales customer service staff will reply you within 24 hours.
2.Please contact our customer service staff directly, our customer service staff will review the first time, after the verification error, we will arrange a refund or redo for you as soon as possible.
If it’s not our fault:
1.Not yet produced
In this case, we allow a full refund, but you will be responsible for the handling fee.
2.Already in production
In this case, we need to check with the factory which part of the production of the order, which may take 1-3 days. Once confirmed, we will deduct the cost of our loss from your payment and immediately refund the remaining amount.
3.Has been produced
We’ll work with you.
We don't usually accept returns when it's not our fault, but we know mistakes happen.